If you have a complaint
The tiles are hand made and we double check the tiles for big failures but there can be a situation in witch you might have a complaint on the quality or when tiles are damaged during transport, please inform us directly and we will see that you get new tiles immediately.
When you see that the delivered carton boxes are damaged give a written note to the driver and please check inside if the tiles are broken, if so then send us an e-mail if possible with a photo of the broken tiles within 48 hours, we will send new tiles asap.
Do you have quality complaints?
If you have complaints about the quality of the tiles or the paintings call of mail us before you glue the tiles on the wall so we can offer you a solution. When your not satisfied you can send your complaints at the European Trustmark: http://europiantrustmark.eu/de
Send your complaints by mail to: firstname.lastname@example.org
By telephone you can reach us at Number: +31 650 676 113.