This page was last updated on 25-05-2018.
Rozendonk cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data are transparent.
Our webshop has been developed with webshop software and hosted by a third party. Personal data that you make available to us for the purpose of providing our services will be shared with this party. The webhost has access to your data to provide us with (technical) support, they will never use your data for any other purpose and they are obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of SSL encryption and a strong password policy. Backups are made on a regular basis to prevent loss of data.
We purchase web hosting and email services from a third party. It processes personal data on our behalf and does not use your data for its own purposes. It may, however, collect metadata on the use of the services. These are not personal data. Appropriate technical and organisational measures have been taken to prevent the loss and unauthorised use of your personal data and the confidentiality agreement obliges you to observe secrecy.
For our regular business e-mail traffic, we use of the services of several parties. These parties have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. The parties do not have access to our inbox and we treat all our e-mail traffic confidentially.
To process (part of) the payments in our web shop we use a Payment processor. It processes your name, address and residence details and your payment details, such as your bank account or credit card number, and has taken appropriate technical and organisational measures to protect your personal details.
The Payment Processor reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in the context of this. All the above mentioned guarantees with regard to the protection of your personal data also apply to the parts of their services for which they engage third parties and do not store your data longer than permitted by law.
We collect reviews via a platform. If you leave a review with them, you are required to provide a name and e-mail address. This platform shares this information with us, so that we can link the review to your order.
The platform also publishes your name on its own website. In some cases it may contact you to explain your review. In case we invite you to leave a review, we will share your name and e-mail address with this platform. They only use this data for the purpose of inviting you to leave a review. This platform has taken appropriate technical and organizational measures to protect your personal data.
The platform reserves the right to engage third parties for the delivery of the service, for which we have given permission to them. All the above mentioned guarantees with regard to the protection of your personal data are equally valid.
All the above mentioned guarantees with regard to the protection of your personal data are also applicable to the parts of the service for which the platform engages third parties.
Shipping and logistics
If you place an order with us, it is our task to have your package delivered to you. We use various services for the execution of the deliveries. It is therefore necessary for us to share your name, address and place of residence with them. They only use these data for the purpose of performing the agreement. If they use subcontractors, they will also make your data available to these parties.
Invoicing and Accounting
For our maintenance of our administration and bookkeeping we use an accounting program. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data will be sent and stored in a protected manner. Your personal data for purposes other than those described above.
External Sales Channels
Purpose of the data processing
General purpose of the processing
We only use your data for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you give. We do not use your data for (targeted) marketing purposes. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask you for explicit permission to do so. Your data will not be shared with third parties other than for the purpose of meeting accounting and other administrative obligations.
These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Rozendonk may be required by law to share your data in connection with fiscal or criminal investigations by the authorities. In such a case, we will be forced to share your data, but we will oppose it within the limits of the law.
We store your data as long as you are a client of us. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forgetful request. Pursuant to applicable administrative obligations we must store invoices with your (personal) data, so we will store this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and the documents we have created as a result of your order.
Pursuant to the applicable Dutch and European legislation, you, as the data subject, have certain rights with regard to the personal data that are processed by or on behalf of us. We will explain below what these rights are and how you can invoke them. In principle, in order to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the information by another e-mail address or, for example, by post, we will ask you to provide proof of identity. We keep records of completed requests; in the event of a request to forget, we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to complain to the Personal Data Authority at any time if you suspect that we are using your personal data in the wrong way.
You always have the right to view the data that we process (or have processed) and that relate to your person or are traceable for that purpose. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us with an overview of the processors in possession of this data, stating the category in which we have stored this data.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or are traceable for that purpose, modified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is accepted, we will send you a confirmation that the details have been adjusted at the e-mail address known to us.
Right to limitation of processing
You always have the right to limit the data we process (or have processed) that relate to your person or are traceable to it. You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process (or have processed), relating to your person or that can be traced back to you, carried out by another party. You can send a request to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf at the e-mail address known to us. In all probability, in such a case, we will no longer be able to continue to provide services, because the safe linking of data files will then no longer be guaranteed.
Right of objection and other rights
If the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Rozendonk. If you object, we will immediately cease data processing in anticipation of the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and will then permanently cease processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact.
Our website places cookies from the U.S. company Google, as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to allow inspection of this information on the basis of applicable legislation and regulations. We have not allowed Google to use the analytical information obtained for other Google services.
Third Party Cookies
4112 NN Beusichem
T +31 46 11 9996
Contact person for privacy matters